- How do I place an order?
You can easily place an order through our website. Select the products you want, click “Add to Cart,” and follow the prompts to check out. If you encounter any issues, please feel free to contact our customer service. - How long does it take to process your order?
We typically process orders within 1-3 business days of receiving your order. Once processed, you will receive a confirmation email notifying you that your order has been shipped and providing shipping information. - How do I change or cancel my order?
If you wish to change or cancel your order, please contact our customer service team as soon as possible. Please note that once your order has been processed and shipped, we cannot change or cancel it. - How do I return a product?
If you are not satisfied with your purchase, please contact us within 30 days of receiving it. We will provide you with the return process. Please ensure that the product is unused and in its original packaging. - What payment methods can I use?
We accept a variety of payment methods, including credit cards, debit cards, and certain e-payment platforms. You can select the payment method that best suits you during checkout. - Is the product covered by a warranty? Yes, all products are covered by a manufacturer’s warranty. Specific warranty terms and conditions vary by product. Please refer to the product description or contact our customer service team for more information.
- How is my personal information handled?
We take your privacy very seriously and protect your personal information in accordance with our Privacy Policy. Your information will not be sold or rented to any third party and will only be used for order processing and customer service. - What if I encounter a problem with my product?
If you encounter any problems with our products, please contact our customer service team immediately. We will be happy to provide technical support and solutions.
If you have additional questions or need further assistance, please feel free to contact us by email (madison@mitlaus.com) or phone (+1 762 433 7477). Our customer service team is always here to support you.