Thank you for choosing our products! To protect your rights, please carefully read the following refund terms:
- Refund Request
If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your purchase. Please ensure the product is unused, in its original packaging, and with all tags and accessories attached. - Refund Conditions
Refunds are only available in the following circumstances:
The product is defective or damaged.
You received the wrong product.
The product does not match the description.
Before requesting a refund, please contact our customer service team so we can provide support and resolve the issue.
- Refund Process
Please contact our customer service team by email or phone with your order number and the reason for your refund.
We will provide you with a return address and detailed return procedures.
Please return the product by the method provided. Shipping costs will be borne by you unless the product is incorrectly shipped or defective.
- Refund Processing Time
We process refund requests within 5-7 business days of receiving the returned product. Refunds will be issued to your original payment method. Processing time may vary depending on the payment method. - Non-Returnable Items
The following items are not eligible for refunds:
Opened, used, or damaged;
Special promotional or limited edition items.
- Order Cancellation
If you wish to cancel your order before it has been processed, please contact us as soon as possible. We will do our best to accommodate your request. If your order has already shipped, you will need to follow our refund process.
If you have any questions or need further assistance, please feel free to contact our customer service team. We are dedicated to ensuring you have a satisfactory shopping experience!